Refund and cancellation policy
Last updated: June 3, 2026
This Policy describes how cancellations and refunds work for subscriptions to Qribo, a product of Grupo CM SRL (corporate ID 3-102-961780, San José, Costa Rica). Payments are processed by Paddle.com Market Limited, acting as Merchant of Record.
1. Free trial
All paid plans include a 14-day free trial with no cost and no card required. During the trial you can cancel at any time at no charge.
2. 14-day guarantee
If you subscribe to a paid plan and are not satisfied, you can request a full refund within 14 days after the first charge of that plan. It applies to both monthly and annual billing, and only to the first purchase of each account.
3. Renewals
- Subscriptions renew automatically at the end of each period (monthly or annual).
- You can cancel the renewal at any time from the Billing section of your account or from the mobile app. The cancellation takes effect at the end of the already-paid period; you keep access until that date.
- Renewal charges (after the first purchase) and partially used periods are non-refundable, except as noted in section 5.
4. How to request a refund
Write to us at soporte@qribo.com from your account email, stating the reason and the invoice code. We respond within 3 business days. Approved refunds are processed through Paddle to the original payment method and may take 5 to 10 business days to appear.
5. Consumer rights
Nothing in this Policy limits the rights the law grants you in your jurisdiction of residence, including withdrawal rights applicable in the European Union, the United Kingdom, or Costa Rica's consumer protections. In case of conflict, the rule most favorable to the consumer prevails.
6. Exceptions
- Enterprise plans contracted through a written agreement: refunds are governed by the terms of that contract.
- No refunds are granted for breach of these terms by the Customer (for example, suspension for misuse).
7. Contact
For any questions about cancellations or refunds, write to us at soporte@qribo.com.